Tuesday, March 10, 2009

Collaborative Spaces



---------- Forwarded message ----------
From: Mohit Gupta
Date: Tue, Nov 21, 2006 at 3:53 PM
Subject: Re: Aegis in Action >


please have a look at this, it is naive, trite and jumpy. Bad language. unclear and incomplete thought. please tell me if you see some sense. i had blabbered about this idea once (early morning) in the food court. sorry for sticking to it.

collaborative spaces for workplaces (and home)

In the workspace, the last major revolution was the availability of modular furniture that allowed for open configurability. Such offerings though not appreciated by the very creative organisations who focussed on building their 'own' workspaces, it did for a decent price allow people to have a sense of control over their immediate work environment.

Knowledge management, and group support systems have been promoted as an important and neccesarry part of a modern organisation looking to build on ideas. But these systems, that are primarily computer-based, have faced problems of information or knowledge translation, motivation, and control (or quality). Some problems such as a loss of context, or the inability to find relevant peolpe or information are being tackled through research and use of systems such as social bookmarking, tagging, semantic web, OCR technologies, pen-based input and others.

Many organizations that have capitalized on their creativity and created valuable knowledge assets such as 'pixar', 'ideo' have not relied so much on formal ICT based knowledge or innovation management. Traditional knowledge driven spaces such as universities are created by active collaboration, serendipitous meetings and the blurring of lines between fun and work, and more importantly these spaces act as a bridge or a container for both the public and private life of indivisuals and teams.

Computing devices, digital networks and knowledge management systems are seen as a support structure for capturing information-knowlegde along with the traditional models for encouraging innovation. The knowledge-base or the company-groupware are still remnants of the hierarchical, firm structure based organisations that have since made a transition to fun-loving, open, creative crossroads for play and work. There has been a recent shift in such systems to adapt them to fluid teams and an open work environment, but still not enough to capture knowledge dynamics, and playful interactions which lead to creative innovations.

For digital Knowledge systems to effectively capture team knowledge, interaction models used have to move from being PC based to active devices that allow group inputs. Such devices that can capture the interactions in natural spaces, such as cafeteria tables, or meeting rooms are now possible due to the cheap availability of touch based computing and extensive research in ink-technologies. Sprawling touch-sensitive displays that allow teams to scribble, doodle, and take notes during meetings will allow the ICT systems to create a better sense of corporate knowledge. These active interactions and notes can latter be tagged, or partially converted to text (through OCR technologies) for better archiving.

A detailed study of the workspace can provide insights into the need, and structure for the design of digial collaborative spaces, the kind of input and response mechanisms that will allow a natural interaction. Modular soft-furniture also provides an opportunity to create systems which capture the dynamics and motion of interactions in an organization.

The design of collaborative workspaces leveraged through computing will build on research on public spaces, social networks, information dynamics and also urban ethnography. The systems in workspaces should leverage organisational culture and through the use of sensor networks, wireless connectivity and natural interaction systems (language processing, handwriting recog, annotations etc) to seamlessly integrate the knowledge repository to the motion and dynamics of team interactions.


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